Buying from Swell

Orders are normally dispatched within 24 hours. You will receive an email when your order has been dispatched.

PLEASE NOTE: IN THE CURRENT COVID-19 SITUATION DELIVERIES BY ROYAL MAIL ARE TAKING LONGER THAN EXPECTED.
YOU MAY NEED TO ALLOW UP TO 30 DAYS FROM ORDER (WITHIN UK) and UP TO 6 WEEKS (NON UK) BEFORE WE WILL CONSIDER RE-SENDING. OF COURSE ONE WOULD HOPE FOR MUCH QUICKER DELIVERIES IN MOST CASES.

BREXIT - PLEASE NOTE THAT FROM 1 JANUARY 2021 duties may incurred on orders from the EU. Customers will be responsible for any duties or taxes due. Swell will not charge VAT on EU orders but will not be responsible for any import duties or taxes.


Delivery Charges & Expected Timings

United Kingdom (Mainland):  Royal Mail, 3 - 4 working days
£3.95
United Kingdom (Mainland):  Courier, next working day (orders received before 1pm)
£11.95
Northern Ireland, Channel Islands and Isle of Man:  Airmail, 3-5 working days£9.95
Europe:  Airmail 5-7 working days£14.95
USA:  Airmail 5-7 working days£34.95
Rest of World:  Airmail 5-10 working days£24.95


VAT

Prices displayed on our website include UK VAT calculated at 20% (also applies to orders delivered within the EU). If you are ordering outside of the EU, VAT will be removed automatically during checkout.

Reward Points

You can redeem your points to get a discount against products bought. Make sure you are logged in, then you will see in your basket under the delivery info the number of points you have earned (you must have a minimum of 50 to be able to redeem them). There is a button labelled ‘REDEEM POINTS’ which will deduct the value of the discount from your basket of products.

General Queries

For any queries you have about our range, problems with using the website or if you wish to place an order by phone please call our Customer Helpline on:

  • Freephone 0333 012 9993