Buying from Swell

Orders are normally dispatched within 24 hours. You will receive an email when your order has been dispatched.

Online Delivery Charges

United Kingdom

Standard: Orders are despatched by Royal Mail Second Class service and normally delivered within 4-7 working days. However, in exceptional cases please allow up to 21 days for delivery (especially at busy times like Christmas).FREE
1st Class: Orders despatched by Royal Mail First Class service and normally delivered within 2-4 working days. However, in exceptional cases please allow up to 21 days for delivery (especially at busy times like Christmas).£3.95
Express Next Day Delivery: Orders are delivered by courier next working day if placed before 4pm (any order placed from 4pm Friday-9am Monday will be delivered on Tuesday).£9.95

Europe

Airmail: Orders delivered by Airmail (non-tracked).
£4.75
International: Charge depends on country and weight of order. Express tracked order.

Rest of the World

Airmail: Orders delivered by Airmail (non-tracked).
£7.95

VAT

Prices displayed on our website include UK VAT calculated at 20% (also applies to orders delivered within the EU). If you are ordering outside of the EU, VAT will be removed automatically during checkout.

Reward Points

You can redeem your points to get a discount against products bought. Make sure you are logged in, then you will see in your basket under the delivery info the number of points you have earned (you must have a minimum of 50 to be able to redeem them). There is a button labelled ‘REDEEM POINTS’ which will deduct the value of the discount from your basket of products.

General Queries

For any queries you have about our range, problems with using the website or if you wish to place an order by phone please call our Customer Helpline on:

  • Freephone 0333 012 9993